Let’s consider 3 reasons that you should go to a repair shop instead of a manufacturer when trying to fix a broken phone or other device.
The benefits of using a repair shop over a manufacturer when repairing your broken device are simple: time, “flexible” repairs, and price. Before we address these reasons, imagine some scenarios that would make you seek out a repair shop or manufacturer:
You need to use your iPhone to make an important business call later, but the screen just cracked;
Your tablet was fine last night, but suddenly the home screen isn’t working this morning (jabbing at the black screen of your phone is only adding to your frustration);
Water accidentally spilled on your smartphone and now it’s suffering water damage while you suffer a panic attack.
What do you do? Imagining these scenarios might not be too hard; most device users have likely experienced phone damage similar to any of these at some point in their device-using lives.
The reality is that purchasing a device such as a phone is a financial investment in itself. While it’s a convenient investment, it could also sometimes be a hindrance if we rely on it for most of our day-to-day support and it stops functioning properly.
Especially is the case when you find yourself trying to use a phone or other device that’s broken, cracked, or damaged in some way. Should you take your broken phone or device to a manufacturer or a device repair shop?
The answer is in the convenience: Time, "flexible" repairs, and price
Time plays a huge role in determining whether you should use a repair shop or a manufacturer. Have you ever walked by an Apple store and seen it empty? Short lines at an Apple store are like short players in basketball — yes, but probably on rare occasions.
Those Apple lines are long because the manufacturer is trusted. While this isn’t a bad thing, it also means that the amount of time it’ll take to get your device repaired is likely longer. If you have a meeting tomorrow morning and a broken device this afternoon, consider searching for a device repair shop nearby.
Most repair shops offer same-day repair solutions with the option to either schedule an appointment or walk in! What’s even better is that the goal of repair shops isn’t to get your device in and out with no results. The goal is to get your device in, fix the issue, and get it out promptly.
Flexibility is another benefit of going to a repair shop. Wouldn’t it be nice if you could walk into an Apple store and have all of your devices repaired, no matter what type of device? A repair shop doesn’t discriminate. But that’s not what Apple is here to do.
Many repair shops service all appliances, though, no matter their make or model. Repair shops are likewise eager and competent to fix a problem that a manufacturer might deem as “unrepairable.” Talk about being flexible! Many repair shops are prepared to service all devices, not just Apple devices or only PCs.
Pricing should always be considered when making decisions. In this case, a repair shop is likely more affordable than going to a manufacturer. Think about this: If your car needs maintenance, taking it to the dealership would be more expensive than a mechanic. This is similar to devices, too.
The manufacturer charges more because you’re paying for the entire company — the people who are hired to work on your specific device, their labor, the “guaranteed” competence, and the like. The “name” represents a multi-million dollar corporation, so the manufacturer goes to great lengths to make sure their service is consistent and reliable. But, you could get that same consistent and reliability at a repair shop, for cheaper.